ciele athletics

Location: 1630
Rue Notre-Dame Ouest, Montreal, Quebec

Reports to: Retail manager

Schedule: Part time 10-24 hours a week

We are Ciele Athletics. We aim to move people to movement, to connection and to community through considered equipment and exceptional experiences.  We focus on performance and protection. Designed for athletes and adventurers of all kinds. everybody run.

OPPORTUNITY

We are looking for a Client
Experience Specialist to join the dynamic and inclusive team at espace|MTL.
espace|MTL is the flagship store of Ciele Athletics, ground zero for anyone
looking to discover running, its community, as well as our brand’s products and
experiences in a boutique environment. the adjoining community space will give anyone with an interest in running a chance to meet
and experience running and the many facets of its dynamic community through
regular meet ups and events. If you are
passionate about customer service, attentive to detail, and driven by a genuine
interest in technical products, come run with us. We are looking for a curious and engaged individual who enjoys collaborating, building authentic connections, and understanding the
“why” behind things. Someone who is interested in technical products,
innovation, and the overall experience we offer. As the first point of contact
for the company, you will play a key role in creating exceptional experiences
by supporting and guiding our community in everything related to Ciele Athletics.

 PRIMARY RESPONSIBILITIES

·      Work collaboratively
with the store team and foster an inclusive work environment.

·      Provide the best
customer experience to everyone visiting espace|MTL.

·      Support customers
based on their needs in an enthusiastic, authentic, and welcoming manner,
ensuring we meet their expectations.

·      Share knowledge and
educate customers about the products sold in the store.

·      Complete sales
transactions, returns, and exchanges, including refunds and store credits.

·      Receive and process
new products; restock the space when needed.

·      Propose solutions to
any issues that may arise throughout the day.

·      Share feedback with
the espace|MTL team to support continuous improvement of workflow and existing
processes.

·      Ensure products are
presented in a way that meets our highest visual merchandising standards.

·      Consider social and
environmental impact in all decisions made.

REQUIRED
SKILLS & EXPERIENCE

·      Bilingual (French and
English) with excellent verbal communication skills in both languages.

·      Experience working in
a customer service environment (an asset).

·      Ability to stand and
move for extended periods, up to 8 hours.

·      Ability to regularly and safely lift boxes weighing up to 30 lbs.

 Availability: Work schedules may vary; you must be available to work
mornings, afternoons, evenings, and weekends.

general profile

·       you have a curiosity about running.

·       you love playing outside, being active.

·       you appreciate exceptional customer service and recognize what that involves.

·       you have excellent communication and interpersonal skills. you’re a people person.

·       you are comfortable learning to navigate new technology and platforms.

·       you genuinely enjoy helping others and you approach problems with curiosity and
enthusiasm.

·       you are organized, self-motivated and efficient.

·      you hold yourself and your environment to high social and environmental standards.

B Corporation

As a certified B Corporation, we hold
ourselves to the highest social and environmental standards. It’s important to
us that everyone on the team considers the impact of their decisions on the
environment, the communities, the employees, and the customers affected. Since 2014, we’re committed to building the best products using the most responsible
methods available to us. We all share the responsibility to continuously strive
to do better in every aspect of our business, from product development, to supply
chain partners, employee wellbeing and community action. 

We are committed to diversity, equity
and inclusion. Ciele Athletics is an equal opportunity employer and does not
discriminate against any employee or applicant based on race/ethnicity, gender,
sexual orientation, socioeconomic background, immigration status, religion,
status as a veteran or as an individual who was formerly incarcerated. 

All candidates are encouraged to send a
cv and introduction letter to career@cieleathletics.com

Location: 1630 Notre-Dame West, Montreal, Québec
Reports to: product manager
Employment type : Full-time, on site, permanent

we are ciele athletics. 

we aim to move people to movement, to connection and to community through considered equipment and exceptional experiences.

we focus on performance and protection. designed for athletes and adventurers of all kinds.

everybody run.

---

OPPORTUNITY

We are looking for an assistant designer to support the development of our technical apparel and headwear collections. This person will actively contribute to the product creation and development process in collaboration with the design team.

This role is suited for someone who is organized, curious, and detail-oriented, with strong product knowledge and a keen interest in technical design, materials, colors, and finishing details. You enjoy both the creative aspects and the more technical and operational follow-ups related to product development.

KEY RESPONSIBILITIES

• Support the design team in developing technical apparel and headwear collections.
• Create, update, and organize tech packs in collaboration with the product team.
• Participate in the development of trims, artworks, product details, and packaging elements.
• Support the maintenance and organization of fabric, color, and product reference libraries.
• Assist in preparing presentations, documents, and tools related to collection development.
• Support the Product Manager with development communications and follow-ups.
• Participate in fittings, prototype reviews, and product development follow-ups as needed.

REQUIRED SKILLS & EXPERIENCE

• Education in fashion design, industrial design, or a related field.
• 1 to 3 years of relevant experience in a similar role.
• Strong interest in technical apparel and accessories, particularly headwear and performance apparel.
• Strong sensitivity to colors, materials, and design details.
• Detail-oriented with a rigorous approach to work.
• Organized, self-motivated, and able to manage multiple priorities simultaneously.
• Strong communication skills in both French and English.
• Sewing skills are considered an asset.
• Knowledge of programs and software such as Adobe Illustrator, Adobe Photoshop, Microsoft Office, and/or Google Workspace. Experience with a PLM system is considered an asset.

B Corporation

as a certified B Corporation, we hold ourselves to the highest social and environmental standards. it’s important to us that everyone on the team considers the impact of their decisions on the environment, the communities, the employees, and the customers affected. since 2014, we’re committed to building the best products using the most responsible methods available to us. we all share the responsibility to continuously strive to do better in every aspect of our business, from product development, to supply chain partners, employee wellbeing and community action. 

we are committed to diversity, equity and inclusion. ciele athletics is an equal opportunity employer and does not discriminate against any employee or applicant based on race/ethnicity, gender, sexual orientation, socioeconomic background, immigration status, religion, status as a veteran or as an individual who was formerly incarcerated. 

All candidates are invited to submit their CV and a cover letter to the following address: career@cieleathletics.com. We welcome applications in both French and English.